Samsung washing machine error table

Your favorite home helper displays the abbreviation of the breakdown cipher on its display or a characteristic LED illumination (if there is no display in it), then this indicates that a device failure has occurred. The malfunction is displayed both as a result of your rush and negligence, and such a breakdown, which can be eliminated only by a professional in his field - a master repairing large household appliances (Samsung washing machines). All information about possible malfunctions and how to solve them without professional help is summarized in one table, in which you can easily find the malfunction of your machine and its description. According to the specified clear instructions, you will identify and, if possible, eliminate the breakdown without calling washing machine repair professionals. Otherwise, if the breakdown is serious, then you can describe it yourself and name the abbreviation for calling specialists in the repair of large household appliances.

Breakdown code

What the machine displays with a display, and what kind of illumination if it is absent, depending on the breakdown

Fault value

What you need to do to repair without calling the wizard

Possible breakdowns

5E (SE)
E2
5C

The LED indicators blinking, responsible for all washing programs and temperature conditions, the second indicator light 40 ° C (count down from the bottom up).

Inability to drain: Samsung device does not perform water drainage

Remove a foreign object and clean the filter;

clean the sewer system;

inspect the drain hose for bends and foreign objects in it;

a foreign object has fallen into the pump;

force reboot

Faulty pump;

malfunction in the sewer system;

software crash;

breaking the contact circuit responsible for the operation of the pump

Clear recommendations

NOT

HE1

HE2

HC1

HC2

LED bulbs of all washing programs and temperature indicators, located in the center and responsible for 40 ° C and 60 ° C modes, blink.

LED bulbs blinking, which are responsible for washing programs and temperature indicators, the second and last in a row (count down from top to bottom) and responsible for 30 ° C and 60 ° C modes.

Malfunction of the heating element, the temperature sensor does not control the level of water heating, therefore its value does not correspond to the selected washing mode

Check the correctness of the connection to the power supply, perhaps the voltage does not match the nominal;

force reboot.

Defective electric heating element;

Faulty temperature control sensor (thermostat)

Software crash

No drying mode (heater does not work);

Open circuit in the area from the control module to the heater

Clear recommendations

DE
ED
Door
DE1
DE2
DC
DC1
DC2

Absolutely all LED bulbs of all washing modes blink, and in addition temperature LEDs light up.

Door Lock Fault: Samsung device cannot detect if the porthole is closed or open, (there is no characteristic click when closing or unlocking)

The porthole does not fit, the tongue does not enter a special groove (the loops may have sagged);

remove a foreign object in the groove and preventing it from closing;

perform a forced reboot (software reset);

Porthole blocking sensor defective;

software crash;

door hinges;

malfunction of the lock connection;

violation of the integrity (open) of the contact circuit.

Clear recommendations

4E (European Championship)
E1
4C

The LED bulbs of all washing programs and the temperature LED 30 ° C blink.

There is no way to pump water: Samsung device does not pump water

Check for water and proper supply pressure;

close and open the shut-off valve again, it may not be able to pass the right amount of water, it is not fully open;

inspect the hose responsible for supplying water to the device;

clean the filter, remove foreign objects and rinse it under the pressure of running water;

force reboot.

Lack of water supply;

software crash;

faulty pressure switch;

violation of the integrity of the contact circuit in the area from the control module to the pressure switch

Clear recommendations

SUd

5d (Sd)

When working in the device there is increased foaming

Clean the filter in front of the water drain pump;

Inspect the hose designed for pumping water; possibly, a foreign object has got into it and prevents it from fully draining;

The powder is not intended for use in automatic machines. Use a powder of the required quality;

By negligence, the detergent exceeded the regulated norm;

Use the detergent for its intended purpose and in accordance with the porosity and characteristics of dirty laundry materials;

The controller of the level of foam formed during the operation of the machine does not work or is not working, depending on the modification of the washing machines;

Lack of discharge or discrepancy of its passability to the amount of pumped liquid (dirty water);

Software crash.

Clear recommendations

The washing function LEDs blink and the 60 ° C LED lights

Such a malfunction notifies that there is an imbalance in the load on the drum and the machine cannot cope without your help.

The drum is overloaded, pull out excess laundry and restart the machine;

Very little laundry is loaded in the drum, add things and restart the machine;

The linen is curled up in a lump, open the porthole and manually redistribute it throughout the drum, and then start the device;

You incorrectly installed the machine, set it using the building level;

Force reboot;

Software crash;

Bearing malfunction;

The tachometer is faulty

Incorrect installation, vertical and horizontal level not maintained

Clear recommendations

LE1

LC1

The LEDs for the washing functions blink and the temperature LEDs 30 ° C and 95 ° C (Bio 60 ° C) light up.

This abbreviation for the failure indicates that a water leak has occurred.

Check the filter installation, unscrew and tighten it again.

If the device is not connected to the sewage system, then you may have forgotten to place the drain hose in a bathtub or toilet bowl.

Inspect the sewer connections to the hose for leaks.

Force reboot the device.

Check for increased foaming, use only quality, tested detergents and in the right amount.

Woolen, downy things have a greater porosity, so when washing such things there may be a greater formation of foam, use special detergents

cuff damage;

The drain pipe is damaged;

Pressure switch defective

Software crash

The akvastop sensor (only in devices equipped with leakage protection) is faulty

The drain hose is damaged;

Incorrect installation of the machine;

Violation of the integrity (open) of the contact circuit of the water level sensor in the tank or aquastop

Clear recommendations

3E1

3E2

3E3

3E4

3C1

3C2

3C3

3C4

The LEDs for the washing functions blink and the temperature LEDs 40 ° C and 95 ° C (Bio 60 ° C) light up.

Malfunction of the Hall sensor (tachogenerator)

Perhaps you have loaded too much laundry into the drum, pull out the excess and restart the machine;

Force reboot

The tachogenerator is defective;

engine breakdown;

drive belt defective;

software crash;

Violation of the integrity (open) of the contact circuit of the Hall sensor

Clear recommendations

bE (6E)

bE1

bE2

bE3

bC2

The LEDs for the washing functions blink and the temperature LEDs at 30 ° C, 40 ° C and 95 ° C (Bio 60 ° C) light up.

A malfunction indicates that some button on the control panel may be stuck

Check that the buttons adequately respond to your chosen washing modes, they should not stick;

Force reboot;

Hall sensor defective;

some button on the control panel is stuck;

software crash;

Violation of the integrity (open) of the contact circuit from the electric motor to the control module

Clear recommendations

tE1

tE2

tE3

tC1

tC2

tC3

tC4

The LEDs for the washing functions blink and the temperature LEDs at 60 ° C and 95 ° C light up (Bio 60 ° C).

Thermostat malfunction.

The control module does not receive information about the actual temperature of the water in the tank.

Force reboot the software

The water heating control sensor (thermostat) is defective.

Defective heater;

Software crash;

The temperature control sensor of the heating element of the drying of linen (TEN) is faulty;

Violation of the integrity (open) of the contact circuit of the temperature control sensor of the heating elements with which the machine is equipped

Clear recommendations

1E (IE)

1C (IC)

The LEDs for the washing functions blink and the LEDs light up, indicating a temperature of 30 ° C, 40 ° C and 60 ° C.

Malfunction of the water level sensor in the device tank. As a result, the machine does not receive information about the amount of water in the tank of the device.

Therefore, the machine pumps and drains water, after which it displays a malfunction.

Check the connection of the pressure switch (water level sensor);

Force reboot the software

Defective pressure switch;

Software crash;

Violation of the integrity (open) of the contact circuit of the water level control sensor

Clear recommendations

OE (0E)

OF (0F)

OS (0C)

The LED indicators for the washing functions blink and the LEDs (first and second, count down from the bottom up) light up at 30 ° С and 40 ° С

Such a malfunction notifies that there is more water in the tank than is necessary for the set washing mode.

You need to use only high-quality powder, which is designed for automatic washing (in no case do not use powder for hand washing);

Do not pour a large amount of detergent into the dispenser;

Check the correct connection of the machine to the sewer system;

Force reboot the software.

Clogged water injection valve, it is not fixed;

Faulty sensor for monitoring the water level in the tank;

Banal software failure;

Violation of the integrity (open) of the contact circuit of the water level control sensor

Clear recommendations

9E1

9E2

Inadequate power supply, the presence of voltage drops (surges).

Do not connect the device through faulty extension cords or outlets;

Use a voltage stabilizer to protect the device from power surges;

Replace the wiring if it does not meet the requirements and does not have the necessary bandwidth;

Force reboot the software

Software crash

Clear recommendations

The time it takes to complete your selected wash mode is displayed.

Such a stop is not a breakdown.

Clear recommendations

13E

ACb (AC6)

Contact failure between the device control module and the display panel

Forced software reboot

Software crash;

Board failure;

Violation of the integrity of the contact circuit from the control panel to the indicator board

Clear recommendations

Damage to the heating element responsible for drying the laundry located in the drum of the device.Such a breakdown is characteristic only for those machines in which the function of drying clothes is provided.

Force reboot the device software

A special device for drying (fan) is not working properly;

Banal software failure;

Violation of the integrity (open circuit) of the contact circuit of the device for drying clothes placed in the drum of the machine

Clear recommendations

HER

A malfunction of the heating element that provides drying of the laundry in the drum of the machine (such a breakdown is characteristic only of devices equipped with a manufacturer of the drying function of the laundry).

Force reboot the device software

The temperature controller during drying is faulty;

Breakage (breakdown) of the heating element when drying clothes;

Violation of the integrity (open) of the contact circuit responsible for the operation of the heating element that provides drying of linen in the drum of the device

ddC

Blocking of the Add Door window does not work. This function is designed so that you can add laundry during the washing process.

Porthole “Add Door” opened independently without turning on a pause. To continue the washing mode, close the porthole again and restart the washing by pressing the “Start / Pause” button.

—

dC3

The porthole blocking sensor does not work, indicating its closure. Or, after performing the set washing mode, the lock does not automatically turn off and the hatch does not open on its own.

Perhaps you did not close the porthole, then close it and press the start program again;

Eliminate a foreign object that does not allow you to close the porthole;

Reboot, disconnect and re-enable the device

Faulty lock connection, which blocks the porthole and sends a notification to the control board;

A characteristic click does not work when closing the porthole, the loops may have sagged;

Software crash;

Violation of the integrity (open) of the contact circuit from the window closing (blocking) sensor to the control board.

8E1

8C1

VRT + vibration controller malfunction (instead of tachometer). It is installed only in modifications of devices that are developed after 2013.

Force reboot the software

Defective special VRT + vibration controller;

Damage to the electric motor;

software crash;

violation of the integrity of the contact circuit of a special device - VRT + vibration controller

Clear recommendations

PoF

The power supply is interrupted: the power was turned off during device operation.

Press the button responsible for starting the device. The machine will continue washing from the moment the program stops (pause).

—

A0..A9

Perhaps a special mode has started, as a result of which production testing is carried out.

Such an abbreviation does not confirm a breakdown, but performs diagnostics

To remove this mode, you need to simultaneously press and hold for 15 seconds three buttons indicating the temperature mode, “Option” (“Options”)

—

Hot

When a temperature in excess of 70 ° C is formed (injected) inside the drum. Such information is displayed only in devices that are equipped with a function of drying clothes, in addition, it does not indicate a malfunction.

When displaying such information, you do not need to do anything, when the device lowers the temperature by itself, the indicated abbreviation will no longer appear on the display.

—

ACb (AC6)

4C2

The washing function LEDs and the temperature LED 95 ° C or Bio 60 ° C blink

The machine pumps water, which has a very high temperature, so it immediately drains it. As a result of such manipulation, the display shows a breakdown.

By mistake, hot water is pumped into the machine instead of cold water, you need to check the correctness of the connection of the water supply;

Force reboot the software

Faulty temperature controller;

Violation of the integrity (open) of the contact circuit from the heating element;

Defective heater (breakdown);

Software crash.

SdC (5dC)

Malfunction of a dispenser that works autonomously (displayed only in those devices that the manufacturer has equipped with a special Wi-Fi function today). The dispenser does not respond to commands and installed programs.

It is necessary to perform a forced reboot (a one-time reset of previous running programs)

autonomous dispenser drive is not working;

violation of the integrity (open) of the contact circuit responsible for the correct operation of the dispenser.

You followed all the detailed recommendations described in the table, but the machine did not start working. Is the breakdown still showing? Then you can not do without professional intervention. Call the repair technician for large household appliances (Samsung washing machines).